Unable to activate a new Empower system license in Waters Licensing Wizard - WKB109293

SYMPTOMS

• When a customer activates a new system license, it does not activate, and error message "Invalid Serial Number" appears

ENVIRONMENT

• Empower 
• Empower licenses
• Waters Licensing Wizard

CAUSE

SAP can take one to two days to authenticate shipment of the licenses. Until this is done, the customer may not be able to activate them.  
 

FIX or WORKAROUND

Try to activate them in the following days, and report issues to Waters support if issues continue.

ADDITIONAL INFORMATION