Message center error: Chrom open for read failed, file \\HAGRID\Waters Projects$\7117\d28394.dat, err = 'Access is denied' - WKB107828

SYMPTOMS

• Batch processing on the LAC/E fails
• Message Center error:  Chrom open for read failed, file \\HAGRID\Waters_Projects$\7117\d28394.dat, err = 'Access is denied.'
• Batch processing on the server is fine
• Bringing sample set into Review window and processing and saving are fine
• LAC/E and server are on the same domain

ENVIRONMENT

• Empower 3 Enterprise
• Feature Release 5
• Service Release 3

CAUSE

User access to fileshare is denied.

FIX or WORKAROUND

Change the login for the WatersFileService on the LAC/E to the Empower user account.

ADDITIONAL INFORMATION