Empower Personal "Backup Database" fails to complete when running on Windows 10 - WKB107004
Article number: 107004
SYMPTOMS
- Empower Personal "Backup Database" fails to complete when running on Windows 10
- DIM-00018: Failed to stop Oracle service
- O/S-Error: (OS 5) Access is denied
ENVIRONMENT
- Empower 3 Personal
- Windows 10
CAUSE
It is believed that an undetermined Microsoft OS patch triggers this behavior.
FIX or WORKAROUND
Set the Local Security Policy setting "User Account Control: Run all administrators in Admin Approval Mode" to Disabled.
ADDITIONAL INFORMATION
id107004, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP