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"Printer not activated, error code -20" when trying to save a PDF in Report Publisher in Empower 3 - WKB10189

Article number: 10189

SYMPTOMS

  • "Printer not activated, error code -20" message appears when trying to save a PDF in Report Publisher in Empower 3.

ENVIRONMENT

  • Empower 3

CAUSE

Registry rights restriction.

FIX or WORKAROUND

  1. Launch Windows registry editor by typing "regedit" in windows search: 


     
  2. Go to "HKEY_CURRENT_CONFIG\Software\Waters PDF Generator" and right-click "Permissions..."


     
  3. Add "Full Control" rights to Everyone (or Windows group using Empower).

ADDITIONAL INFORMATION

It is suggested to make a backup of the registry prior to making any changes. 

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