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Waters

Cannot restore project and sub-projects from Empower 1 to Empower 3 - WKB10181

Article number: 10181

SYMPTOMS

  • Project backups are done in Empower 1 and all have .exp and .inf files, and some projects have raw data files.
  • Just one project with 540 sub-projects not restoring. All other backups restore successfully.
  • The Project restore wizard in Empower 3 does not give options of child projects to select, it only restores an empty parent.
  • Individually able to restore some of the sub-projects.

ENVIRONMENT

  • Empower 1
  • Empower 3
  • Citrix
  • Client Server

CAUSE

Unknown.

FIX or WORKAROUND

  1. Copy the backup from remote to local drive.
  2. Restore using the Empower project restore wizard.

ADDITIONAL INFORMATION


id10181, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP

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