Unable to view or edit methods in ChromScope 2.1 - WKB225748

SYMPTOMS

• Unable to load, view, or edit one or more instrument, processing, or collection methods in any project

• Method tabs missing or blank

• Gives a ChromScope Exception of "This operation is invalid since the DockingWindow has not yet been registered with a DockSite. (ChromScope.IU)"

• 

ENVIRONMENT

• ChromScope 2.1
• Windows 10
• Investigator SFC

CAUSE

Windows updates or other security software settings may have corrupted or are blocking ChromScope functions.

FIX or WORKAROUND

1. Verify that antivirus/malware and other security software is not installed, or that it has the correct exceptions configured for ChromScope.
2. Reinstall ChromScope.

ADDITIONAL INFORMATION

Antivirus exceptions are "c:\Program Files (x86)\ChromScope IE" and "c:\Program Files (x86)\Waters Instruments".

Reinstallation of RocketPort driver and serial ports configuration is usually not necessary.