Skip to main content
Waters

COM Fatal Error - Agilent 7890 GC with Agilent G3520 - WKB775

Article number: 775

SYMPTOMS

  • When scanning for instruments, you encounter a COM fatal error.

ENVIRONMENT

  • Empower 3 SR2
  • Agilent 7890 Gas Chromatograph (GC)
  • Waters Agilent 7890 GC Instrument Control Software (ICS) v2.5
  • Agilent G3520 Transfer Line

CAUSE

Control of the Agilent G3520 is not supported with Waters Agilent 7890 GC ICS v2.5.

FIX or WORKAROUND

  1. Upgrade to Waters Agilent 7890 GC ICS v2.6.

Not able to find a solution? Click here to request help.