IonKey Camera software won't open - WKB88510

SYMPTOMS

• Camera in IonKey environment will not launch from the tune page.
• Moving the USB port of the camera converter does not resolve the issue.
• Reloading the driver for the camera converter does not resolve the issue.
• Rebooting the PC and MS does not resolve the issue.
• Running the ML repair function does not resolve the issue.

ENVIRONMENT

• Xevo G2-XS
• Xevo TQ-S

CAUSE

MassLynx software (Unknown). 

FIX or WORKAROUND

Remove and reload MassLynx 4.1 software (should not require ReImage of PC).

ADDITIONAL INFORMATION