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Waters

Intermittent "Desolvation temperature failed to settle" error on Xevo TQ-S micro - WKB75746

Article number: 75746

SYMPTOMS

  • Sample set is occasionally interrupted by "Desolvation temperature failed to settle" error
  • Desolvation temperature drops to 50 °C
  • On tune page, Source ID shows "Unknown:0" instead of "ESI"

ENVIRONMENT

  • Xevo TQ-S micro

CAUSE

The source housing cable is not firmly secured in port on Xevo.

FIX or WORKAROUND

Remove and reseat the source housing cable.

ADDITIONAL INFORMATION

 

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