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Communication lost between 2998 PDA detector and MassLynx - WKB72897

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Article number: 72897

SYMPTOMS

  • Communication lost to 2998 Photodiode Array (PDA) Detector
  • Resetting the PDA through the Console results in a spinning donut cursor

ENVIRONMENT

  • 2695 Separations Module
  • 2998 Photodiode Array Detector
  • ACQUITY QDa Mass Detector
  • MassLynx

CAUSE

Unknown

FIX or WORKAROUND

  1. Close MassLynx software.
  2. Restart the MassLynx PC.
  3. While PC is restarting, power-off all components, including the QDa.
  4. Log in to Windows but do not start MassLynx.
  5. Power-on all components. Wait for all components to complete initialization.
  6. Open MassLynx.

ADDITIONAL INFORMATION

 

id72897, 2690, 2690D, 2690DUPGD, 2690UP, 2695, 2695D, 2695DE, 2695DEB, 2695DUP, 2695E, 2695EB, 2695INERT, 2695UP, 2998, 2998B, 2998SFC, A-10PDA, A-10SSM, ALLCOLCLR, ALLCOLHTR, ALLCOLHTRB, comms, MLYNX, MLYNXV41, QDA, SUPMM

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