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Waters

Desolvation Heater disconnected - WKB686

Article number: 686

SYMPTOMS

  • System status in MassLynx = Red Not ready
  • Vion health check = Desolvation heater disconnected
  • Error message = Desolvation heater disconnected
  • Probe resistance has been measured
  • Fischer cable to probe adjuster assembly connections have been tested
  • Another source enclosure has been used (where possible)

ENVIRONMENT

  • MassLynx 4.1
  • UNIFI 1.8.2
  • Xevo G2-XS
  • Xevo TQ MS
  • Xevo TQ-S
  • Xevo TQ-XS
  • Vion IMS Qtof

CAUSE

Desolvation heater is faulty

FIX or WORKAROUND

  1. Replace Probe adjuster assembly (which contains the desolvation heater)

ADDITIONAL INFORMATION

The Probe adjuster assembly part numbers are different for the standard ESI and the Lockspray Source Enclosure

ESI/APCI/ESCi Source 700004198

Lockspray Source Enclosure 700011420 or 700004319 for Xevo TQ-S

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