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Waters

The SYNAPT G2 tune page is not updating - WKB6844

Article number: 6844

SYMPTOMS

  • Real-time update on the tune page is not working 
  • No ions are seen 
  • The mass range goes up to 200,000 Da, instead of the selected mass range

ENVIRONMENT

  • MassLynx 4.1
  • SYNAPT G2
  • SYNAPT G2-S
  • SYNAPT G2-Si
  • Xevo G2
  • Xevo G2-S
  • Xevo G2-XS

CAUSE

The ADC card is locked up.

FIX or WORKAROUND

  1. Exit MassLynx.
  2. Click on the start button for Windows, and in the search function type "run".
  3. Select the Run program (flying window with Run next to it).
  4. Type "telnet epc".
  5. A black window opens with an arrow prompt. Type "wt_Reboot" and hit Enter.
  6. Allow two to three minutes for the reboot.
  7. If this fails to resolve the issue, close the window and do an electronic reboot on the QTof.

ADDITIONAL INFORMATION

 

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