Mass range 0-200,000 shows on Tune page of Tof instruments - WKB66442
Article number: 66442
SYMPTOMS
- Tune page spectrum shows 0-200,000 m/z range
- No data appears on the Tune page
ENVIRONMENT
- Xevo G2-XS
- Xevo G2-S
- Xevo G2 QTof
- SYNAPT G2
- SYNAPT G2-S
- SYNAPT G2-Si
- SYNAPT XS
- Xevo G3
- MassLynx
CAUSE
No communication with ADC PCB
FIX or WORKAROUND
- Switch the Pump Override switch to override.
- Switch off electronics and, if given, EPC.
- Wait for at least 2 minutes.
- Switch on electronics.
- If given, wait for 30 seconds before switching on EPC.
- Start software to see if issue is solved.
ADDITIONAL INFORMATION
Issue can occur during reboots. If required, try another electronics reboot.
Issue can also occur due to a faulty or overheating ADC PCB.
Call service if you experience this issue permanently or apart from electronic reboots.