Mass range 0-200,000 shows on Tune page of Tof instruments - WKB66442

SYMPTOMS

• Tune page spectrum shows 0-200,000 m/z range
• No data appears on the Tune page

ENVIRONMENT

• Xevo G2-XS
• Xevo G2-S
• Xevo G2 QTof
• SYNAPT G2
• SYNAPT G2-S
• SYNAPT G2-Si
• SYNAPT XS
• Xevo G3
• MassLynx

CAUSE

No communication with ADC PCB

FIX or WORKAROUND

1. Switch the Pump Override switch to override.
2. Switch off electronics and, if given, EPC.
3. Wait for at least 2 minutes.
4. Switch on electronics.
5. If given, wait for 30 seconds before switching on EPC.
6. Start software to see if issue is solved.

ADDITIONAL INFORMATION

Issue can occur during reboots. If required, try another electronics reboot.
Issue can also occur due to a faulty or overheating ADC PCB.
Call service if you experience this issue permanently or apart from electronic reboots.