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SQD capillary voltage does not turn on - WKB54561

Article number: 54561

SYMPTOMS

Capillary voltage does not turn on when the MS is placed into Operate.   

ENVIRONMENT

  • SQD
  • Xevo TQD
  • ACQUITY H-Class
  • Empower

CAUSE

Loss of communication.

FIX or WORKAROUND

  1. Reset communication:
    • Power-off all LC modules.
    • Run StopAcquityProcess.cmd command.
    • Restart the computer.
      • Wait for the computer to fully restart and do not long into Empower.
    • Power-on the sample manager and allow to fully initialize.
    • Power-on the rest of the LC stack.
    • Press the reset button on the SQD (not the power button) and hold for three seconds.
      • Wait for the SQD to re-initialize and listen for the beeps.
    • On the PC, go to the command prompt and type "ping epc -t".
      • Ensure that you get a response from the MS.
    • Log into Empower and open the tune page.
    • Put the SQD into Operate and confirm that the capillary voltage readback is correct.

ADDITIONAL INFORMATION

Also relevant for the Xevo TQD.

 

id54561, A-SQ, comms, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SQD, SUP, UPQSM, UPQSM+, UPQSMBIO, UPQSMBIO+, UPSMFTN, UPSMFTN+, UPSMFTNB+, UPSMFTNBIO

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