SQD capillary voltage does not turn on - WKB54561
Article number: 54561
SYMPTOMS
Capillary voltage does not turn on when the MS is placed into Operate.
ENVIRONMENT
- SQD
- Xevo TQD
- ACQUITY H-Class
- Empower
CAUSE
Loss of communication.
FIX or WORKAROUND
- Reset communication:
- Power-off all LC modules.
- Run StopAcquityProcess.cmd command.
- Restart the computer.
- Wait for the computer to fully restart and do not long into Empower.
- Power-on the sample manager and allow to fully initialize.
- Power-on the rest of the LC stack.
- Press the reset button on the SQD (not the power button) and hold for three seconds.
- Wait for the SQD to re-initialize and listen for the beeps.
- On the PC, go to the command prompt and type "ping epc -t".
- Ensure that you get a response from the MS.
- Log into Empower and open the tune page.
- Put the SQD into Operate and confirm that the capillary voltage readback is correct.
ADDITIONAL INFORMATION
Also relevant for the Xevo TQD.
id54561, A-SQ, comms, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SQD, SUP, UPQSM, UPQSM+, UPQSMBIO, UPQSMBIO+, UPSMFTN, UPSMFTN+, UPSMFTNB+, UPSMFTNBIO