- "QDa state unknown" appears in the QDa Control Panel in Run Samples, as well as in the ACQUITY console
- It is not possible to put the QDa in Operate mode or Standby mode
- Empower 3 Network
- Windows 7
- ACQUITY H-Class system with a QDa Detector
FIX or WORKAROUND
Log out and close Empower.
Switch off all of the modules.
Reboot the LAC/E.
Wait until the LAC/E completely reboots.
Switch on all of the UPLC modules.
Switch on the QDa.
Wait until the source pressure test completes.
Log in to Empower and verify that the status is "Ready".