Loss of communication with Xevo TQ-S micro, Xevo TQ-S cronos, Xevo TQD - WKB299808
Article number: 299808
SYMPTOMS
- No communication between MassLynx and the EPC
- Firewall is off
- UPLC system has communication through the same network adapter and network switch
- No Ping response
- Hyperterminal/Putty shows no output of the EPC
- Resetting EPC via software or small button next to the power button brings no improvement
ENVIRONMENT
- Xevo TQD
- Xevo TQ-S micro
- Xevo TQ-S cronos
CAUSE
Communication lost between EPC and host PC
FIX or WORKAROUND
- Shut down MassLynx.
- Open DHCP and delete the IP address of the MS.
- Shut down the host PC.
- Turn off the MS with the power button (NOTE! Instrument will vent).
- Remove the power plug from the main supply for 10 minutes.
- Boot up the host PC, but leave MassLynx closed.
- Open the DHCP server configuration window.
- Plug in the power plug and start up the MS with the power button.
- Monitor DHCP for communication.
- Wait until the serial number and instrument type of the MS is populated in the DHCP window.
- Start MassLynx and confirm communication.
- Open the tune page and start pumping the system.
ADDITIONAL INFORMATION
If this still does not help, the Personality PCB must be replaced.