Skip to main content
Waters

MS Quan does not show data after processing - WKB290730

Article number: 290730

SYMPTOMS

  • After processing data, MS Quan shows for some components only results between RT 0 and 1 minute
  • LCMS Toolkit shows all data

ENVIRONMENT

  • waters_connect
  • MS Quan

CAUSE

Two different acquisition methods are used with slightly different optimized MRM transitions. The differences were in hundreds. This can be caused by copying an MS Method from one workstation to another.

The MS Quan software uses not the function numbers but the MRM transition to link the correct channel to the component. 

FIX or WORKAROUND

  1. Ensure that the masses for the MRM transitions in the MS Method are the same as in the processing method.
  2. Use the same method on both systems.

ADDITIONAL INFORMATION

Not able to find a solution? Click here to request help.