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Waters

Mass range is stuck at 0–200000 when tune page is opened on a SYNAPT G2-Si or Xevo G2-XS - WKB27642

Article number: 27642

SYMPTOMS

  • Mass range stuck at 0–200000 Da in MassLynx
  • Blank spectrum and TIC in UNIFI
  • No beam
  • Typically happens after an electronic reboot
  • BSM says "communication error"

ENVIRONMENT

  • SYNAPT G2
  • SYNAPT G2-S
  • SYNAPT G2-Si
  • Vion IMS QTof
  • Xevo G2 QTof
  • Xevo G2 Tof
  • Xevo G2-S
  • Xevo G2-XS

CAUSE

Loss of communication

FIX or WORKAROUND

Perform an electronic reboot:

ADDITIONAL INFORMATION

 

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