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No communication with either the ACQUITY or the MS in MassLynx - WKB27332

Article number: 27332

SYMPTOMS

  • No communications with the LC or the MS
  • Cannot ping the instrument network card
  • Firewall is off
  • Instrument LAN is set up correctly
  • No IP conflicts

ENVIRONMENT

  • MassLynx
  • ACQUITY
  • ACQUITY TQD

CAUSE

The instrument network card is faulty.

FIX or WORKAROUND

  1. Either replace the instrument LAN or use the other network port on the PC.
  2. Configure the new network port at Control Panel > Network and Internet > Network and Sharing Center.
  3. Right-click on the new LAN and rename it: Instrument LAN
  4. Right-click on the Instrument LAN icon and select Properties.
  5. Select Internet Protocol Version 4 (TCP/IPV4), and then select the Properties button.

TCPIPV4.PNG

  1. Select "Use the following IP address".
  2. For the IP address, set 192.168.0.1; for the subnet, select 255.255.255.0.
  3. Select "Use the following DNS server addresses".
  4. Leave the Preferred and Alternate DNS servers blank.

network card IP.PNG

  1. Select the Advanced button and, on the WINS tab, select Disable NetBios over TCP/IP, and then select OK.
  2. Configure the DHCP server as described in this article.
  3. After the PC reboot, log in to Windows.
  4. Power cycle the ACQUITY.
  5. Reset the MS using PEEK tubing on the reset button or by telnet EPC and reboot.
  6. Wait five minutes before starting MassLynx.

 

ADDITIONAL INFORMATION

 

id27332, A-SQ, A-SQ, comms, MLYNX, MLYNXV41, SQD, SQD2, SUPMM, TQD, TQDIVD, UPBINARY, UPIBSM, UPIBSM+, UPISMFL, UPISMFL+, UPISMFTIVD, UPISMFTN, UPISMFTN+, UPQSM, UPQSM+, UPQSMBIO, UPQSMBIO+, UPSMFTN, UPSMFTN+, UPSMFTNB+, UPSMFTNBIO, XEVOG2XSQT, XEVOTQ, XEVOTQA, XEVOTQD, XEVOTQDIVD, XEVOTQIVD, XEVOTQS, XEVOTQSIVD, XEVOTQSMIC, XEVOTQXS, XEVTQSMIVD, XEVTQXSIVD

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