No communications with Xevo G3 after adding PC to local domain in waters_connect - WKB264516

SYMPTOMS

• Xevo G3 has "Connecting to Instrument" message in Console
• Boot sequence shows "Failed to connect to waters file service" and "Failed to sync file, trying local copy" errors
• Boot sequence takes nearly an hour to complete

ENVIRONMENT

• Xevo G3 QTof
• waters_connect

CAUSE

Firewall was turned on when the PC was placed on the local domain. Group policy changed the public network firewall settings.

FIX or WORKAROUND

1. In the Search field on the Windows Control Panel, type Firewall.
2. In the list of search results, click Windows Defender Firewall.
3. On the Windows Defender Firewall page, click Turn Windows Defender Firewall on or off.
4. On the Customize Settings page, do the following:
   • For the Home or work (private) location setting, click Turn on Windows Defender Firewall.
   • For the Public network location setting, click Turn off Windows Defender Firewall (not recommended).
5. Click OK.

ADDITIONAL INFORMATION