No mass spectrometer signal after power outage - WKB23997
Article number: 23997
SYMPTOMS
- No mass spec signal after power outage
- System did not vent during outage
- MassLynx PC powered-off during outage
- Capillary set point 3.0 kV, readback shows 0.08 kV
- Tune page settings cannot be adjusted
- Found: Instrument Status: Not Scanning
- Found: Diverter valve set to LC
- Found: Deleting tune page temp file does not resolve
ENVIRONMENT
- 3100 Mass Detector
- MassLynx 4.1
CAUSE
Communication or electronics issue internal to the mass spectrometer
FIX or WORKAROUND
- Vent the 3100 MSD.
- Once the pumps stop, power-off the 3100 MSD.
- Close MassLynx and reboot the PC. Log in to Windows but do not start MassLynx.
- Power-on the 3100 MSD and allow it to initialize (red operate LED will turn off).
- Open MassLynx. Open the tune page and start the vacuum system (Vacuum > Pump).
ADDITIONAL INFORMATION
id23997, comms, MLYNX, MLYNXV41, Q3100MSD, SUPMM