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No mass spectrometer signal after power outage - WKB23997

Article number: 23997

SYMPTOMS

  • No mass spec signal after power outage
  • System did not vent during outage
  • MassLynx PC powered-off during outage
  • Capillary set point 3.0 kV, readback shows 0.08 kV
  • Tune page settings cannot be adjusted
  • Found: Instrument Status: Not Scanning
  • Found: Diverter valve set to LC
  • Found: Deleting tune page temp file does not resolve

ENVIRONMENT

  • 3100 Mass Detector
  • MassLynx 4.1

CAUSE

Communication or electronics issue internal to the mass spectrometer

FIX or WORKAROUND

  1. Vent the 3100 MSD.
  2. Once the pumps stop, power-off the 3100 MSD.
  3. Close MassLynx and reboot the PC. Log in to Windows but do not start MassLynx.
  4. Power-on the 3100 MSD and allow it to initialize (red operate LED will turn off).
  5. Open MassLynx. Open the tune page and start the vacuum system (Vacuum > Pump).

ADDITIONAL INFORMATION

 

 

id23997, comms, MLYNX, MLYNXV41, Q3100MSD, SUPMM

 

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