MassLynx users cannot see the project folders when trying to switch between projects in MassLynx with Full Security - WKB235505

SYMPTOMS

• MassLynx user sometimes can and sometimes cannot see the project folders when trying to switch between projects
• When launching MassLynx, a security message sometimes appears, noting that the user does not have access to the files
• MassLynx administrator does not experience either of the first two issues
• The Directory Policy in MassLynx is set up correctly
• The Windows Security Permissions of the folder where the projects are saved are Read, Write, Execute
• FOUND: Issue does not occur when the MassLynx user is also logged in to Windows on the local machine
• FOUND: Issue does occur when the MassLynx administrator is logged in to Windows and the MassLynx user logs in to MassLynx

ENVIRONMENT

• MassLynx
• MassLynx Security

CAUSE

The Windows folder permissions are such that one user cannot see another user's files.

FIX or WORKAROUND

The IT group must correct the Windows folder permissions so that a MassLynx user can access the files when the MassLynx user and the Windows user are not the same.

ADDITIONAL INFORMATION

In a MassLynx Security environment, it is recommended that a generic user account be created on the MassLynx workstations connected to the instruments that has the same file permissions as the MassLynx users. This allows Windows to be launched by any of the users in the lab while allowing for MassLynx users to log in and out of the application as needed.