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Error message in the System Manager for a ACQUITY QDa Mass Detector: "The embedded system not responding, system will run in standalone mode" - WKB23107

Article number: 23107

SYMPTOMS

  • Error message: "The embedded system not responding, system will run in standalone mode"
  • Instrument and computer had shut down
  • Error seen upon startup of the system
  • Software shows "communication error"
  • Instrument status shows "Instrument not present"
  • QDa does not show up in the ACQUITY Console

ENVIRONMENT

  • ACQUITY QDa Mass Detector
  • MassLynx

CAUSE

Software opened before QDa completed initialization

FIX or WORKAROUND

  1. Close MassLynx and the ACQUITY MS Console.
  2. Power-off the QDa. Wait for the lights on the front to turn off.
  3. Restart the PC. Log in to Windows but to do not start MassLynx.
  4. Power-on  theQDa. Wait until the LEDs on the front are green, indicating that the boot sequence is complete.
  5. Launch MassLynx and open the ACQUITY Console.

     

ADDITIONAL INFORMATION

 

comms

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