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The tune page closes unexpectedly while running detector setup in Intellistart on a G2 QTof - WKB2224

Article number: 2224

SYMPTOMS

  • The tune page closes or crashes unexpectedly while running detector setup in Intellistart

ENVIRONMENT

  • G2 QTof (Xevo or Synapt)
  • MassLynx 4.1

CAUSE

Corrupted non-storage files

FIX or WORKAROUND

  1. Exit MassLynx.
  2. Browse to the C:\MassLynx\Instrument_Folder ex. Fastnet (Xevos) or Bluewater (Synapts), etc.
  3. Sort by file type and delete all the exp and ipr files. There should be about 5 of them depending on the instrument. Example:
  • autotune.exp
  • calibration.exp
  • nonstorageexp.exp
  • tuneexp.exp
  • tuneprm.ipr

4. Open MassLynx, and you should find these files have been re-created and the collision energy is at the set point.

ADDITIONAL INFORMATION

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