Randomly occurring "low desolvation gas flow" error on the Xevo TQ-XS - WKB194299

SYMPTOMS

• Randomly occurring "Low desolvation gas flow" error message
• Nitrogen supplied via liquid dewars
• Pressure at regulator: 100 psi
• Source pressure test successful

ENVIRONMENT

• All Xevo TQ type mass spectrometers
• All Xevo Tof/QTof type mass spectrometers (G2, G2-S, G2-XS)
• SQ Detector
• TQ Detector
• SQ Detector 2

CAUSE

Nitrogen supply dewar being changed

FIX or WORKAROUND

After changing the nitrogen supply dewar, reset the mass spectrometer.

ADDITIONAL INFORMATION