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MS is missing from the console - WKB16878

Article number: 16878

This article is part of a troubleshooting path. If the symptoms below do not precisely match your issue, or if the solution has not fixed the issue, consider starting at the beginning of the path using this link.

SYMPTOMS

  • Clicking on the MS Console shows the LC components, but the MS is missing

ENVIRONMENT

  • ACQUITY UPLC
  • SYNAPT G2

CAUSE

Unknown

FIX or WORKAROUND

  1. Reload MassLynx.

ADDITIONAL INFORMATION

Reloading should be a last resort. Try using KCS article 11966 to troubleshoot this issue.

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