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"TQMS: Detector Error" showing in the ACQUITY MS Console for the Xevo TQ MS - WKB10519

Article number: 10519

SYMPTOMS

  • "TQMS: Detector error" in ACQUITY MS Console
  • No control of Xevo TQ MS from MS Console or MS Tune page.
  • Found: MS status in MassLynx = "Instrument Present"
  • Found: On Tune page, in Vacuum menu, only option is Cancel Vent.

ENVIRONMENT

  • Xevo TQ MS
  • Xevo TQ-S micro
  • MassLynx 4.1

CAUSE

Communication error between MassLynx PC and Xevo TQ MS mass spectrometer.

FIX or WORKAROUND

  1. Close MassLynx and ACQUITY MS Console.
  2. Restart MassLynx PC.
  3. Log into Windows, but do not start MassLynx.
  4. Push RESET button on Xevo TQ MS (inside small hole between the power button and the status LEDs on the front of the system).
  5. Operate LED turns RED when reset starts and turns off when reset completes.
  6. Launch MassLynx.

ADDITIONAL INFORMATION

 

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