" Detector Error" showing in the ACQUITY MS Console for the Xevo TQ mass spectrometer - WKB10519
Article number: 10519
SYMPTOMS
- "Detector error" in ACQUITY MS Console
- No control of Xevo TQ mass spectrometer from MS Console or MS Tune page.
- Found: MS status in MassLynx = "Instrument Present"
- Found: On Tune page, in Vacuum menu, only option is Cancel Vent.
ENVIRONMENT
- Xevo TQ MS
- Xevo TQ-S micro
- Xevo TQ-S cronos
- MassLynx 4.1
- MassLynx 4.2
- Xevo TQ Absolute
CAUSE
Communication error between MassLynx PC and Xevo TQ mass spectrometer.
FIX or WORKAROUND
- Close MassLynx and ACQUITY MS Console.
- Restart MassLynx PC.
- Log into Windows, but do not start MassLynx.
- Push RESET button on Xevo TQ mass spectrometer (inside small hole between the power button and the status LEDs on the front of the system).
- Operate LED turns RED when reset starts and turns off when reset completes.
- Launch MassLynx.
ADDITIONAL INFORMATION
id10519, comms, MLYNX, MLYNXV41, SUPMM, XEVOTQ, XEVOTQA, XEVOTQA, XEVOTQIVD