Error "Needle Seal residual force exceeded" on startup of ACQUITY UPLC Sample Manager FTN - WKB87274

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Article number: 87274

SYMPTOMS

"Needle Seal residual force exceeded" error upon startup
Resetting in the console does not clear the error
Power cycling does not resolve the error

ENVIRONMENT

ACQUITY H-Class Sample Manager - Flow Through Needle (SM-FTN)
ACQUITY I-Class Sample Manager - Flow Through Needle (SM-FTN)
ACQUITY H-Class Sample Manager - Flow Through Needle Plus (SM-FTN Plus)
ACQUITY I-Class Sample Manager - Flow Through Needle Plus (SM-FTN Plus)
ACQUITY H-Class Sample Manager - Flow Through Needle Bio (SM-FTN Bio)
ACQUITY H-Class Sample Manager - Flow Through Needle Bio Plus (SM-FTN Bio Plus)
ACQUITY APC Sample Manager - Flow Through Needle (SM-FTN)

CAUSE

Needle is bent or has come out of the needle holder.

FIX or WORKAROUND

If possible, place the needle back in the holder.
Replace the needle.
Reset the sample manager through the console.

ADDITIONAL INFORMATION

id87274, UPARBSMFTN, UPARHSMFTN, UPARPFTN, UPARSMFTN, UPIBSM, UPIBSM+, UPISMFL, UPISMFL+, UPISMFTIVD, UPISMFTN, UPISMFTN+, UPQSM, UPQSM+, UPQSMBIO, UPQSMBIO+, UPSMFTN, UPSMFTN+, UPSMFTNB+, UPSMFTNBIO