Lost communication with ACQUITY UPLC H-Class on Empower - WKB85070
Article number: 85070
SYMPTOMS
- Lost communication with ACQUITY UPLC H-Class on Empower
- After cycling power to the ACQUITY UPLC H-Class on Empower, only the QSM appears on the Waters DHCP
- Lights on the switch box are blinking
- Node properties shows QSM Yes for status and PDA/FTN No for status
ENVIRONMENT
- ACQUITY APC
- ACQUITY Arc
- ACQUITY UPLC
- ACQUITY UPLC H-Class
- ACQUITY UPLC I-Class
- Empower 3
- Empower 2
- Empower 3 Personal
- Empower 3 Workgroup
- Empower 3 Enterprise
CAUSE
Unknown
FIX or WORKAROUND
Restart the LAC/E. (All components populate properly for all three modules. Node properties shows Yes for all 3 modules.)
ADDITIONAL INFORMATION
id85070, comms, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP, UPAQSM, UPARBQSM, UPARBSMFTN, UPARCH30, UPARHQSM, UPARQSM, UPARSMFTN, UPASMFTN, UPBINARY, UPIBSM, UPIBSM+, UPISMFL, UPISMFL+, UPISMFTIVD, UPISMFTN, UPISMFTN+, UPPDAARCB, UPQSM, UPQSM+, UPQSMBIO, UPQSMBIO+, UPSMFTN, UPSMFTN+, UPSMFTNB+, UPSMFTNBIO