Lost communication with ACQUITY UPLC H-Class on Empower - WKB85070
Article number: 85070
SYMPTOMS
- Lost communication with ACQUITY UPLC H-Class on Empower
- After cycling power to the ACQUITY UPLC H-Class on Empower, only the QSM appears on the Waters DHCP
- Lights on the switch box are blinking
- Node properties shows QSM Yes for status and PDA/FTN No for status
ENVIRONMENT
- ACQUITY APC
- ACQUITY Arc
- ACQUITY UPLC
- ACQUITY UPLC H-Class
- ACQUITY UPLC I-Class
- Empower 3
- Empower 2
- Empower 3 Personal
- Empower 3 Workgroup
- Empower 3 Enterprise
CAUSE
Unknown
FIX or WORKAROUND
Restart the LAC/E. (All components populate properly for all three modules. Node properties shows Yes for all 3 modules.)
ADDITIONAL INFORMATION