ACQUITY BSM is unavailable in the Console and in Empower Run Samples - WKB8192

SYMPTOMS

• ACQUITY BSM is unavailable in the Console and in the Empower Run Samples screen 
• Restarting BSM does not resolve the issue
• DHCP shows IP, MAC address, Type and Name
• IP address pings properly

ENVIRONMENT

• ACQUITY BSM (binary solvent manager)
• Driver Pack 4 (DP4)
• Empower 3

CAUSE

Unknown.

FIX or WORKAROUND

1. Close out of Empower Run samples and ACQUITY Console.
2. Run the StopACQUITYProcesses.cmd (C:\Empower\Instruments\Bin).
3. Relaunch Console.

ADDITIONAL INFORMATION