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Waters

Column temperature is no longer visible in 2414 console after upgrading to Driver Pack 2019 Release 1 - WKB81365

Article number: 81365

SYMPTOMS

  • 2414 RI controls the external column heater
  • External column heater temperature is no longer visible in 2414 console
  • No errors observed

ENVIRONMENT

  • Empower 3 FR4
  • DP2019R1
  • 2414 Refractive Index (RI) Detector
  • ACQUITY Arc

CAUSE

Defect, CRI# 1159

FIX or WORKAROUND

No fix at this time. The issue is under R&D review.

Possible workaround: Downgrade to the previous driver pack.

ADDITIONAL INFORMATION

 

id81365, 2414, 2414B, A-10RI, UPAQSM, UPARBQSM, UPARBSMFTN, UPARCH30, UPARHQSM, UPARQSM, UPARSMFTN, UPPDAARCB

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