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Waters

Error (with a 2707 Autosampler): Missing plate or rack - WKB7624

Article number: 7624

SYMPTOMS

  • "Missing plate or rack" error message in control panel
  • Resetting or rebooting the 2707 does not correct the problem
  • Error occurs regardless of plate or vial location
  • Remove the plate from the carousal and reseatting doesn't correct problem

ENVIRONMENT

CAUSE

Damaged needle

FIX or WORKAROUND

  1. Replace the needle (700003842, NEEDLE ASSY, STD) and recalibrate.

ADDITIONAL INFORMATION

Waters 2707 Autosampler Operator’s Guide

id7624, 2707, 2707SFC, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP

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