Error (with a 2707 Autosampler): Missing plate or rack - WKB7624
Article number: 7624
SYMPTOMS
- "Missing plate or rack" error message in control panel
- Resetting or rebooting the 2707 does not correct the problem
- Error occurs regardless of plate or vial location
- Remove the plate from the carousal and reseatting doesn't correct problem
ENVIRONMENT
- Empower
- 2707 Autosampler
CAUSE
Damaged needle
FIX or WORKAROUND
- Replace the needle (700003842, NEEDLE ASSY, STD) and recalibrate.
ADDITIONAL INFORMATION
Waters 2707 Autosampler Operator’s Guide
id7624, 2707, 2707SFC, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP