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ACQUITY H-Class Column Manager error: "Column manager: Column 2 configuration error" - WKB5964

Article number: 5964

SYMPTOMS

  • Error message: System Status
    Column Manager: Column 2 Configuration Error, two pre-heaters detected (-1)
      
  • Resetting or power cycling the Column Manager does not clear the error
  • There is only one active preheater connected to the column 2 slots

ENVIRONMENT

  • ACQUITY UPLC H-Class
  • MassLynx 4.1

CAUSE

Column manager in error state.

FIX or WORKAROUND

  1. In the Console, go to the Column Manager.
  2. Select Configure > Preheaters.
  3. Change Column 2 Preheater to Passive and select OK.
  4. Power cycle (power-off, wait 10 seconds, and power-on) the Column Manager as the message suggests, and click OK. 
  5. Select Control > Reset CM to clear the communication error.
  6. Select Configure > Preheaters.
  7. Change Column 2 Preheater back to active and select OK.
  8. Power cycle the Column Manager as the message suggests, and click OK. 
  9. Select Control > Reset CM to clear the communication error.

ADDITIONAL INFORMATION

 

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