Skip to main content
Waters

Error on H-Class: Rotary Tray Lost Synchronization - WKB56805

Article number: 56805

SYMPTOMS

  • Error: "Rotary Tray Lost Synchronization" seen in console
  • Resetting instrument does not clear the error
  • Rotary tray stutters while trying to move

ENVIRONMENT

  • ACQUITY UPLC H-Class SM-FTN
  • ACQUITY UPLC H-Class Bio SM-FTN

CAUSE

The rotary tray is improperly installed.

FIX or WORKAROUND

Reinstall the rotary tray.

ADDITIONAL INFORMATION

When installing the rotary tray, take care to align the center pin of the rotary drive plate with the center hole on the underside of the rotary tray, and the locating pin of the rotary drive plate with the smaller hole in the tray.

clipboard_e6745a14b0cddba0126b58378b704c14d.png

Not able to find a solution? Click here to request help.