Skip to main content
Waters

Error: ACQUITY Sample Manager Z-Axis H/W lost steps - WKB53453

Article number: 53453

SYMPTOMS

  • "Z-Axis H/W lost steps" error on Console
  • Reset and reboot does not resolve
  • Plate configuration is correct on software

ENVIRONMENT

  • ACQUITY UPLC Sample Manager 

CAUSE

Bent needle

FIX or WORKAROUND

Replace the needle, following the instructions in the ACQUITY UPLC System Operator's Guide.

ADDITIONAL INFORMATION

 

Not able to find a solution? Click here to request help.