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"Zp-axis needle H/W lost steps (144)" error seen with SM-FTN - WKB51193

Article number: 51193

SYMPTOMS

  • Sample Manager-FTN error: Zp-axis needle H/W lost steps (144)
  • Rebooting the unit does not resolve the issue

ENVIRONMENT

  • ACQUITY UPLC H-Class
  • Sample Manager - Flow Through Needle (SM-FTN)

CAUSE

Sticky needle and wash port

FIX or WORKAROUND

Rinse the outside of needle and wash port with water.

ADDITIONAL INFORMATION

 

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