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Waters

2707 Autosampler hangs in "Waiting for injection" status - WKB49422

Article number: 49422

SYMPTOMS

  • 2707 Autosampler hangs in "Waiting for injection" status

ENVIRONMENT

  • Empower 3
  • 2707 Autosampler

CAUSE

Mismatch between 2707 ICS 1.30 and an older firmware version

FIX or WORKAROUND

  1. Run Autoloader to update the firmware.

ADDITIONAL INFORMATION

ICS 1.30.132 would not start injection sequence with FW 1.13. After FW upgrade to 1.15 the instrument worked.

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