- 2424 is not communicating in Empower
- 2424 is not showing up under the Instruments tab in the Empower Node Properties
- 2424 is showing up in DHCP server window
- 2424 ELSD detector
- Empower 3
2424 ICS software was not installed
FIX or WORKAROUND
- Install 2424 ICS software version 1.4.
- Restart PC and 2424 detector.
- ICS 1.4 for the ELSD detector is on the Waters website — 2420/2424 ELSD Instrument Control Software (ICS) Version 1.40
- 2420 and 2424 control using Ethernet requires Empower 2 FR5 or later