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The 2424 detector is not communicating - WKB471

Article number: 471

SYMPTOMS

  • 2424 is not communicating in Empower
  • 2424 is not showing up under the Instruments tab in the Empower Node Properties
  • 2424 is showing up in DHCP server window

ENVIRONMENT

  • 2424 ELSD detector
  • Empower 3

CAUSE

2424 ICS software was not installed

FIX or WORKAROUND

  1. Install 2424 ICS software version 1.4.
  2. Restart PC and 2424 detector.

ADDITIONAL INFORMATION

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