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ACQUITY UPLC error in Run Samples: Column Manager injection count exceeds warning level - WKB4629

Article number: 4629

SYMPTOMS

  • Error observed in Run Samples window: "Column Manager injection count exceeds warning level"
  • Maintenance counters in console software do not exceed the number of cycles on the valve

ENVIRONMENT

  • ACQUITY UPLC Column Manager (Firmware version 1.40.69)
  • Instrument Control Software DP4 (CM ICS 1.60.2076)

CAUSE

Corruption in the ACQUITY Column Manager server processes

FIX or WORKAROUND

  1. Remove the Column Manager Instrument Control Software (ICS).
  2. Power-cycle the computer.
  3. Reinstall the Column Manager ICS.
  4. Power-cycle the computer.
  5. Establish communications to the Column Manager device to confirm functionality.

ADDITIONAL INFORMATION

 

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