"eCord not connected" error in Empower message center - WKB31487
Article number: 31487
SYMPTOMS
- "eCord not connected" error in Empower message center
- The eCord is attached to the magnetic receptacle of the system
ENVIRONMENT
- ACQUITY H-Class
- CM-A (Column Manager-A)
- Empower 3
CAUSE
The ACQUITY CM-A first shows an instrument failure, followed by the message that the eCord is not connected.
FIX or WORKAROUND
- Restore communication to the CM-A.
- The eCord should now show as connected.
ADDITIONAL INFORMATION
id31487, A-30MCM, comms, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP, UPCMA, UPCMAIVD, UPPCMA, UPQSM, UPQSM+, UPQSMBIO, UPQSMBIO+, UPSMFTN, UPSMFTN+, UPSMFTNB+, UPSMFTNBIO