"eCord not connected" error in Empower message center - WKB31487

SYMPTOMS

• "eCord not connected" error in Empower message center
• The eCord is attached to the magnetic receptacle of the system

ENVIRONMENT

• ACQUITY H-Class
• CM-A (Column Manager-A)
• Empower 3 

CAUSE

The ACQUITY CM-A first shows an instrument failure, followed by the message that the eCord is not connected.

FIX or WORKAROUND

1. Restore communication to the CM-A.
2. The eCord should now show as connected.

ADDITIONAL INFORMATION