Interpump communications HW failure on the ACQUITY UPLC BSM - WKB30370

SYMPTOMS

• Interpump communications HW failure on the ACQUITY I-Class BSM occurs:
  • every time the run button is pressed in Empower
  • when priming pump
• Reset and reboot of BSM does not resolve

ENVIRONMENT

• ACQUITY UPLC BSM 
• ACQUITY UPLC I-Class

CAUSE

Cable from transducer unplugged or not seated correctly

FIX or WORKAROUND

1. Power-off the BSM.
2. Reseat the cables in the pump (one for each pump).
3. Power-on the BSM.
4. Reset the BSM in the ACQUITY Console.

ADDITIONAL INFORMATION