Skip to main content
Waters

Injection reproducibility issue with Alliance and Empower - WKB30289

Article number: 30289

SYMPTOMS

  • Peaks are much smaller than usual (low height and area)
  • Column is not an issue
  • Temperature normal

ENVIRONMENT

  • Alliance HPLC System
  • 2695 Separations Module
  • 2695D Dissolution Separations Module
  • 2489 UV detector
  • Empower 3
  • Aqueous buffer mobile phase 

CAUSE

Possibly dirty flowcell, or injector has bubbles.

FIX or WORKAROUND

  1. Purge the injector for 20 cycles.
  2. Run the needle wash/seal wash prime for 10 minutes (Home > Diag). 
  3. Flush the system with 100% HPLC-grade water to remove any salt buildup.
  4. Wet prime with mobile phase.
  5. Repeat run.

ADDITIONAL INFORMATION

 

id30289, 2489, 2489B, 2489SFC, 2690, 2690D, 2690DUPGD, 2690UP, 2695, 2695D, 2695DE, 2695DEB, 2695DUP, 2695E, 2695EB, 2695INERT, 2695UP, A-10SSM, A-10UV, ALLCOLCLR, ALLCOLHTR, ALLCOLHTRB, eluent, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP

Not able to find a solution? Click here to request help.