SM-FTN Needle move limit exceed (5.0) - WKB288265

SYMPTOMS

• Needle move limit exceed (5.0)

ENVIRONMENT

• ACQUITY UPLC Sample Manager - Flow Through Needle  (SM-FTN)
• ACQUITY UPLC Sample Manager - Flow Through Needle PLUS (SM-FTN PLUS)
• ACQUITY UPLC H-Class
• ACQUITY UPLC H-Class PLUS
• ACQUITY UPLC H-Class PLUS Bio
• ACQUITY UPLC I-Class
• ACQUITY UPLC I-Class PLUS

CAUSE

Bent or damaged sample needle

FIX or WORKAROUND

1. Replace the sample needle.

ADDITIONAL INFORMATION

1. Perform Needle Z-axis calibration.
2. Perform Needle seal characterization.
3. Perform the needle seal readiness test.