Column preheater configured but not detected - WKB268235
Article number: 268235
SYMPTOMS
- Column preheater configured but not detected when setting up or running a method
- Active preheater is disabled in the ACQUITY Console configuration
ENVIRONMENT
- ACQUITY UPLC Column Manager - Active
- ACQUITY UPLC Column Heater - Active
CAUSE
The instrument method configuration does not match the physical Instrument configuration.
FIX or WORKAROUND
In the instrument method control, select "Use Console Configuration" for the Active Preheater.
ADDITIONAL INFORMATION
id268235, A-30HCM, A-30MCM, APH, UPCHA, UPCHAIVD, UPCMA, UPCMAIVD, UPPCHA, UPPCMA