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Waters

The resolution check date does not display in the console for an ACQUITY QDa Detector - WKB26739

Article number: 26739

SYMPTOMS

  • After the resolution check for an ACQUITY QDa successfully passes, the date is not shown in the ACQUITY console Resolution_Date_Missing.png

ENVIRONMENT

  • ACQUITY QDa Detector
  • ACQUITY console
  • Empower 3 or MassLynx

CAUSE

Unknown

FIX or WORKAROUND

  1. Intentionally make the resolution check fail by changing the settings in the tune page.
  2. Correct the tune page settings back to their original values.
  3. Rerun the resolution check. (It should pass, and the current data should appear in the console.)

ADDITIONAL INFORMATION

It is important to note that this does not affect the operation of the QDA. The resolution test will still pass and the appropriate files are saved as expected, these are:

ResolutionReport.xml

ResBeamCheckReport.xml

ResExpiryFile.res

 

They are saved in the following locations:

For Empower: C:/Empower/Instrument/Temp 

For MassLynx: C:/ProgramFiles (x86)/Waters Instruments/Temp

 

If the workaround does not fix the issue, re-install the driver pack. For MassLynx it is necessary to re-install MassLynx, for Empower only the drivers need to be re-installed.

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