Why do iRequests fail to submit and show "Please try again" even when the correct serial number is specified? - WKB247441
Article number: 247441
ENVIRONMENT
- waters.com
- iRequest
ANSWER
The Company or Organization name is incorrect in the waters.com account.
During submission, you can overwrite details for a specific iRequest. Check the company name and update the profile if incorrect.
ADDITIONAL INFORMATION
- Confirm that the serial number is correct.
- Verify that the Organization name is correct for the specified serial number. Note that the instrument may have recently been acquired or moved from another company/division and Waters may not have been contacted to confirm a change of details. For a confirmed serial number, overtype the Organization Name with correct details (only the first three characters are required).
