- When taking a plate from a shelf or the XTS onto the y-axis transfer shuttle, the plate/vial holder becomes jammed against the shelf
- Issue seen only on certain shelves, not all
- Shelf stabilization kit is fitted
- ACQUITY UPLC Sample Organizer
Worn rail on the right-hand side of the shelf
Failed IGUS chain - Shelf sensor readback is too low, causing the YTS to incorrectly align with the XTS or shelves (YTS is slightly higher).
FIX or WORKAROUND
- Swap the shelf for another in the organizer.
- Replace the shelf with a new one (700009688).
If the above does not resolve the issue:
- Review the shelf sensor readback when scanning the shelves. The readback should be >2000.
- Replace the IGUS E-Chain (700002984).