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"Transfer Shuttle Homing Error" on ACQUITY UPLC Sample Organizer - WKB24447

Article number: 24447

SYMPTOMS

  • When taking a plate from a shelf or the XTS onto the y-axis transfer shuttle, the plate/vial holder becomes jammed against the shelf
  • Issue seen only on certain shelves, not all
  • Shelf stabilization kit is fitted

ENVIRONMENT

  • ACQUITY UPLC Sample Organizer

CAUSE

Worn rail on the right-hand side of the shelf

Or

Failed IGUS chain - Shelf sensor readback is too low, causing the YTS to incorrectly align with the XTS or shelves (YTS is slightly higher).

FIX or WORKAROUND

  1. Swap the shelf for another in the organizer.
  2. Replace the shelf with a new one (700009688).

If the above does not resolve the issue:

  1. Review the shelf sensor readback when scanning the shelves. The readback should be >2000.
  2. Replace the IGUS E-Chain (700002984).

ADDITIONAL INFORMATION

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