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Waters

Shutter failed to home - ACQUITY PDA - WKB2399

Article number: 2399
This article is a portion of a Troubleshooting Path.  To begin troubleshooting this issue, please select the link below.

SYMPTOMS

  • Upon Initialization, Shutter Failed to Home Error
  • Recycling the power does not correct it
  • Flushing the flow cell with Mobile Phase does not correct it

ENVIRONMENT

  • ACQUITY PDA

CAUSE

Air bubbles or incorrect contents in flow cell during initialization.

Contaminated flow cell

FIX or WORKAROUND

  1. Flush flow cell with 100% water, 100% methanol, or 100% acetonitrile
    1. reboot PDA with 100% water,100% methanol, or 100% acetonitrile in the flowcell
    2. If step 1 does not resolve issue move to step 2
  2. Follow the Controlling Contamination Cleaning Procedure 

ADDITIONAL INFORMATION

 


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