Gradient does not change or start on ACQUITY M-Class - WKB223056

SYMPTOMS

• Installation - so it never worked
• Start acquisition and the gradient never changes from the initial gradient

ENVIRONMENT

• ACQUITY M-Class
• SYNAPT XS
• 2019 Driver Pack Release 2 Service Release 1 Microscale
• MassLynx 4.2 (SCN 1009 or SCN 1015)

CAUSE

Events and Triggering setup 

FIX or WORKAROUND

1. Do NOT run an events and triggering contact closure cable between the M-Class and the MS.
2. In the Inlet Editor, select Instrument Configuration from the Tools drop-down menu.
3. Select Events & Triggering.
4. Select Next.
5. Select Events In 1.
6. Select "Trigger by Contact Closure" under Pump.
7. Select "Trigger by Software" under Detector. 
8. Select Next.
9. Select Finish > Finish.
10. Run samples.

ADDITIONAL INFORMATION