"Z axis move h/w fault" and "Zp axis move h/w fault" errors upon injection on FTN - WKB208332
Article number: 208332
SYMPTOMS
- Upon injection, one or both of the following errors appear: "Z axis move h/w fault", "Zp axis move h/w fault"
- Errors are seen in the error log in the ACQUITY console
- Plate configuration is correct
ENVIRONMENT
- ACQUITY UPLC H-Class
- ACQUITY UPLC I-Class
CAUSE
Vial position typographical error or incorrect vial position format
FIX or WORKAROUND
Enter the correct vial position or format.
ADDITIONAL INFORMATION
id208332, UPARBSMFTN, UPARHSMFTN, UPARPFTN, UPARSMFTN, UPQSM, UPQSM+, UPQSMBIO, UPQSMBIO+, UPSMFTN, UPSMFTN+, UPSMFTNB+, UPSMFTNBIO